"In face-to-face communication with others, 55%
is visual (body language), 38% is tone of voice, and the
remaining 7% are spoken words."
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ALBERT MEHRABIAN (source for statistics) |
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Interpersonal Development
| Most people forget that failure to communicate
properly can cause confusion, anger, frustration,
and even roadblocks in your personal and work
relationships. In fact, many 'faux pas' in
the workplace are the result of inadequate
communication skills, yet the good news is
that most of these foul-ups can be avoided.
What is the secret behind successful communication?
Words spoken shape not only your thoughts,
but also those of others. Language can be
strengthened to gain attention and respect.
An understanding of the impact your communication
has on others can propel your success in relationships
with others. |
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This interactive workshop delivers practical tips
on verbal and non-verbal communication, concentrating
on voice dynamics, and an understanding of the power
you hold to positively impact your communication
with others. Ensure clarity of meaning, and learn
methods to correct your ways for improved communication.
Gain insight into your personal style to help effectively
remove barriers with others in the communication
process.
Objective:
This workshop will help advance your understanding
of the communication process to improve your relationships
with others.
Who Should Attend:
This program is recommended for anyone who desires
to gain knowledge, insight and practical tips for
improving interpersonal communication with others,
no matter your position, title or job function within
the organization.
Learning Outcomes:
- To understand the communication process, communication
barriers and how to successfully deal with them
- To understand your personal communication style
to improve communication with others
- To learn the power of your voice (tone and meaning)
- To learn the power of positive language
- How to interpret non-verbal communication
- Learn to emote empathy
- Improve your active listening and use of questioning
for clearer communication
- Learn to listen objectively in order to hear the
real meaning of what is being said
- Discover tips on how to deal with difficult people
- Understand assertiveness and the communication
process
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